Privacy Policy

1. Introduction

At Creative Makers Hub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using Creative Makers Hub, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

We collect several types of information from and about users of our Platform, including:

3. How We Collect Information

We collect information through various methods, including:

• Direct interactions: When you register for an account, enroll in courses, complete forms, or communicate with us directly.
• Automated technologies: As you interact with our Platform, we may automatically collect technical data about your equipment, browsing actions, and patterns using cookies and similar technologies.
• Third parties: We may receive personal data about you from various third parties, such as analytics providers and advertising networks.
• Publicly available sources: We may collect information from publicly available sources such as social media platforms.

4. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our services
• To process your course enrollments and payments
• To personalize your learning experience
• To communicate with you about course updates, promotions, and important announcements
• To improve our Platform and develop new features
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues
• To comply with legal obligations and enforce our terms

5. Legal Basis for Processing

We process your personal information under the following legal bases:

• Performance of a contract: When we need to process your data to fulfill our contractual obligations to you, such as providing the courses you've enrolled in.
• Legitimate interests: When we use your data to conduct our business and provide the best possible service, while not overriding your fundamental rights and freedoms.
• Consent: When you have given us explicit permission to process your data for specific purposes, such as marketing communications.
• Legal obligations: When we need to process your data to comply with legal or regulatory requirements.

6. Data Sharing and Disclosure

We may share your personal information in the following situations:

• With service providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• For business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With your consent: We may disclose your personal information for any other purpose with your consent.
• For legal purposes: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or to protect our rights.

We do not sell, rent, or trade your personal information to third parties for their commercial purposes.

7. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data to Canada and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

In some circumstances, we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.

10. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• Access: You have the right to request copies of your personal data.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• Data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected].

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Platform and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookie Policy.

12. Children's Privacy

Our Platform is not intended for use by children under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from children under 13.

If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]

By mail: Creative Makers Hub, 490 Chem. de Vassan, Val-d'Or, QC J9P 0C1, Canada

By phone: +1 (819) 824-3146